Privacy Policy

Effective Date: 13 June 2026
Website: https://malaysiabrainacademy.com
Brand: Malaysia Brain Academy
Company: Brain Story Sdn. Bhd. (1280986-W)
Email: events@malaysiabrainacademy.com
Phone/WhatsApp: +6017 984 7740
Office: +603-8927 5750

Malaysia Brain Academy is a brand under Brain Story Sdn. Bhd. (1280986-W).

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, register for our services, complete a form, book an assessment, attend a programme, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Personal Data We Collect

We may collect personal data from you when you use our website or services.

This may include:

• Name
• Email address
• Phone number
• WhatsApp number
• Age or date of birth
• Parent or guardian details
• Child or participant details
• Address or location
• Booking or registration details
• Payment or transaction details
• Assessment information
• Programme or consultation details
• Messages, enquiries, or feedback you send to us
• Website usage data, such as pages visited and form submissions

We only collect information that is needed to provide our services, respond to enquiries, manage bookings, improve our services, or meet legal and business requirements.

2. How We Collect Personal Data

We may collect personal data when you:

• Fill in a form on our website
• Contact us by email, phone, WhatsApp, or social media
• Register for an assessment, event, programme, consultation, or class
• Make a payment
• Subscribe to updates or newsletters
• Attend our sessions or activities
• Provide information about yourself, your child, or another participant
• Use or browse our website

We may also collect basic technical information through cookies or similar tools when you visit our website.

3. How We Use Your Personal Data

We may use your personal data to:

• Respond to your enquiries
• Process registrations and bookings
• Provide assessments, programmes, consultations, events, or related services
• Contact you about your booking, appointment, or programme
• Send reminders, updates, or service-related messages
• Prepare assessment reports or related materials
• Process payments and issue receipts
• Improve our website, services, and customer experience
• Send marketing updates, promotions, or educational content, where permitted
• Keep internal records
• Meet legal, regulatory, accounting, or administrative requirements

We will not use your personal data for purposes that are unrelated to our services unless we have your consent or are required by law.

4. Personal Data of Children

Some of our services may involve children or participants below 18 years old.

If the participant is below 18 years old, personal data must be provided by a parent or legal guardian, or with the consent of a parent or legal guardian.

Parents or guardians are responsible for ensuring that the personal data provided is accurate, complete, and updated.

5. Sensitive or Assessment-Related Information

Some services may involve assessment-related information, learning profiles, developmental information, behavioural observations, or other personal details.

We treat this information with care and only use it for purposes related to providing our services, preparing reports, communicating with parents or guardians, and improving our services.

Our assessments and reports are for educational, developmental, and informational purposes only. They are not intended to replace medical, psychological, or professional healthcare advice.

6. Disclosure of Personal Data

We do not sell your personal data.

However, we may share personal data with selected parties where necessary, including:

• Our staff, trainers, consultants, or service providers
• Payment processors or financial institutions
• IT, website, hosting, email, or system providers
• Event partners or programme partners, where relevant
• Professional advisers, such as accountants, auditors, or legal advisers
• Government authorities or regulators, where required by law

We only share personal data when necessary and will take reasonable steps to ensure it is handled securely.

7. Marketing Communications

We may use your contact details to send you updates, educational content, event information, promotions, or service announcements.

You may opt out of marketing communications at any time by contacting us at:

events@malaysiabrainacademy.com

Please note that even if you opt out of marketing messages, we may still contact you about important service-related matters, such as bookings, payments, appointments, or ongoing programmes.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience, understand website traffic, remember preferences, and improve our services.

You may adjust your browser settings to refuse or delete cookies. However, some parts of the website may not work properly if cookies are disabled.

9. Data Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no internet transmission, website, email, or digital storage system is completely secure. You understand that any information shared online is shared at your own risk.

10. Data Retention

We will keep your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, provide our services, maintain business records, resolve disputes, comply with legal requirements, or protect our legitimate interests.

When personal data is no longer needed, we may delete, anonymise, or securely store it according to our internal procedures.

11. Accuracy of Personal Data

You are responsible for ensuring that the personal data you provide to us is accurate, complete, and updated.

If your personal data changes, please contact us so we can update our records.

12. Your Rights

Subject to applicable laws, you may request to:

• Access your personal data
• Correct or update your personal data
• Withdraw consent for certain uses of your personal data
• Ask questions about how your personal data is handled
• Request that we stop sending marketing communications

To make a request, please contact us at:

events@malaysiabrainacademy.com

We may need to verify your identity before processing your request.

13. Third-Party Links

Our website may contain links to third-party websites, tools, payment gateways, videos, or other online platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

Please review the privacy policies of third-party websites before providing any personal data to them.

14. International Transfers

Some of our service providers, systems, or digital tools may store or process data outside Malaysia.

Where this happens, we will take reasonable steps to ensure your personal data is handled securely and in line with applicable data protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new effective date.

By continuing to use our website or services after changes are published, you agree to the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

Malaysia Brain Academy
A brand under Brain Story Sdn. Bhd. (1280986-W)

Address:
B6-5, Blok Heliks Emas,
UKM-MTDC Technology Centre,
Jalan Bangi,
43600, Selangor, Malaysia

Email: events@malaysiabrainacademy.com
Phone/WhatsApp: +6017 984 7740
Office: +603-8927 5750
Opening Hours: 9:00 AM - 6:00 PM, Monday to Friday, GMT+8
Website: https://malaysiabrainacademy.com